Shipping & Payment Policy

Shipping Policy

Last Updated: 10-04-2024

At Basket of Frozen, we strive to deliver your orders in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipment of your purchases.

1. Shipping Destinations

We ship to DELHI, GURUGRAM, FARIDABAD, NOIDA and GHAZIBAD Unfortunately, we do not ship to outside DELHI, GURUGRAM, FARIDABAD, NOIDA and GHAZIBAD regions at this time.

2. Shipping Rates and Delivery Estimates

Shipping costs and delivery times vary based on the shipping method selected and the destination of your order. Below are our standard shipping options:

Standard Shipping: 

  • Order below Rs. 599 not accept
  • Order between Rs. 599+ to 799 shipping charge Rs. 50
  • Free Standard Delivery on order above Rs. 799

3. Order Processing Time

Orders are processed and shipped within same day or next day after receiving order. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 2-5 hours.

5. Customs, Duties, and Taxes

Basket of Frozen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Basket of Frozen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

We currently ship internationally to [list of countries]. International shipping costs and delivery times vary depending on the destination and shipping method chosen.

8. Returns Policy

Our Returns Policy is available at Returns Policy. Please refer to it for information on how to return an item.

Payment Policy

Last Updated: 12-05-2024

Basket of Frozen is committed to providing secure and flexible payment options for your convenience. This Payment Policy outlines the terms and conditions related to the payment for your purchases.

1. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, RuPay
  • Online Payment Systems: Razorpay, UPI,  Apple Pay, Google Pay etc.
  • Other Payment Methods: We Provide Cash on Delivery 

2. Payment Terms

  • Currency: All prices listed on our website are in Indian Rupees ₹ (Rs.).
  • Payment Timing: Payment is due at the time of order. Orders will not be processed until payment has been received in full.
  • Taxes: Applicable sales tax will be added to your order total and displayed at checkout.

3. Secure Payment Processing

We use Razorpay  to process payments securely. Your payment information is encrypted and transmitted securely using SSL technology. We do not store your payment details on our servers.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam/junk folder or contact our customer support.

5. Payment Issues

If your payment is declined or there are any issues with processing your payment, please:

  • Verify your payment information is correct.
  • Ensure your credit/debit card has sufficient funds.
  • Contact your bank or payment provider for assistance.

If the issue persists, please contact our customer support team at basketoffrozen@gmail.com or (+91) 9650002709.

6. Refunds and Cancellations

For information on how to request a refund or cancel your order, please refer to our Return and Refund Policy.

7. Changes to This Policy

We may update our Payment Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us by clicking here.

👉 Please note we are working only Delhi NCR if you out of NCR and you pay so refund time take long time then usual.