Return & Refund Policy

Updated at 2025-09-03

Returns Policy

Free Exchange Policy

At Basket of Frozen, we strive to deliver quality products with care. However, if you receive an item that is defective, damaged, or not what you ordered, we offer a Free Exchange to ensure your satisfaction.

✅ Eligibility for Free Exchange

You may request a free exchange only if:

The item delivered is defective or damaged.
The item delivered is different from what you ordered.

🚫 Not Eligible for Free Exchange

We do not provide free exchanges in cases of:

Change of mind or dislike of taste.
Wrong quantity or product ordered by the customer.
Products not stored/handled properly after delivery.

📩 How to Request an Exchange

Contact our support team within 24 hours of delivery.
Provide your order ID and a photo/video of the defective or wrong product.
Our team will review and confirm eligibility.

🔄 Exchange Process

Once approved, we will arrange a replacement at no extra cost.
The incorrect/defective product may be collected at the time of replacement (if applicable).

🕒 Processing Time

Exchanges are usually processed within Next business days after approval.

Refunds Policy

To initiate The Refund Claim For Any Order, We need An Unboxing Video of the parcel to verify the condition in which it was delivered to you.

The Buyer is responsible for bearing the return shipping charge of the product. After receiving the purchased product, our refunds team does a thorough inspection (which takes 24-72 hours) of it to come to a conclusion as to whether it is in the same condition as when it was delivered/purchased by you or not.

Please note that Shipping Charges (Including Cash Handling Fees Charged by Courier Partner, Express/ Last Minute Delivery Charges and Frozen Shipping Charges) Are Non-Refundable

After this, we’ll inform you Via Mail.
If the refund is approved by us, we’ll most definitely refund the respective amount to your Basket of Frozen account. The Amount may take Within 5-7 business days to show up in your account.
NOTE: Only regularly priced items are subject to refund while products bought under ‘sale’ are not subject to refund.

Cancellation

You have the liberty to cancel your order made through our website within 30 minutes of placing it. After approval for cancellation, the refund will be under process and the same will be returned to your account within a maximum span of seven days. (Rs. 99 will be Deducted on Cancellation)

Exchanges (if approved)

If a product is delivered damaged, you must initiate an exchange within 24 hours. Once approved, the exchange product will be delivered within 4-5 hours.

Replacement or exchange of products is possible only when the item is defective or damaged at the purchase time. Unboxing Video is a mandate to initiate any exchange(s) If you wish to exchange it for the same product kindly send us an email stating the same to basketoffrozen@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately along with photographic proof if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right.